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Appointments: 0431 941 361

Privacy & Cookies

This following document sets forth the Privacy Policy for Allison Carey-Newman Psychology.

Allison Carey-Newman Psychology is bound by the Australian Privacy Principles (APPs) found within the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the way in which we collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them. Allison Carey-Newman Psychology are committed to complying with the APPs and other privacy obligations required to be observed under State and/or Commonwealth Government law.

We acknowledge your right to privacy while recognising that personal information is required to be collected, maintained and administered in order to provide our services and a high standard of quality.

1. We respect your privacy

  • (a) Allison Carey-Newman Psychology respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
  • (b) "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information

  • (a) Allison Carey-Newman Psychology will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
  • (b) You may provide basic information such as your name, phone number, address and email address to enable us to send information and questionnaires, appointment times and process your payments. We collect additional information at other times, including but not limited to,
  • information in sessions collected as part of providing the psychological service, if you give feedback, when you complete assessments, and provide Medicare or credit card information.
  • (c) We will ensure the physical security of paper and electronic information with the use of locks and security systems, passwords and firewalls and the use of two factor authentication to access electronic systems where possible. 
  • (d) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

  • (a) Allison Carey-Newman Psychology collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Purpose of holding your personal information

  • (a) A client’s personal information is gathered and used for the purposes of providing psychological services, which includes assessing, diagnosing and treating a client’s presenting issue. The personal information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service.
  • (b) Allison Carey-Newman Psychology may use personal information collected from you to provide you with information and appointments. Allison Carey-Newman Psychology may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
  • (c) If the client does not wish for their personal information to be collected in a way anticipated by this Privacy Policy, Allison Carey-Newman Psychology may not be in a position to provide the psychological service to the client. In some circumstances, clients may request to be anonymous or to use a pseudonym, unless it is impracticable for Allison Carey-Newman Psychology to deal with the client or if Allison Carey-Newman Psychology is required or authorised by law to deal with identified individuals.

5. Disclosure of your personal information

  • A client’s personal information will remain confidential except when:
    (a) it is required to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
    (b) failure to disclose the information would in the reasonable belief of Allison Carey-Newman Psychology place a client or another person at serious risk to life, health or safety.
    (c) the client’s prior approval has been obtained to:
    - Provide a written report to another agency or professional (e.g. GP) or
    - Discuss the material with another person e.g. parent, employer, partner, third party funder or
    - Disclose the information in another way or
    - Disclose to another professional or agency (e.g. GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected.
  • We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Allison Carey-Newman Psychology, www.acnpsychology.com.au, its customers or third parties.
  • Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
  • If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
  • By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

  • (a) Allison Carey-Newman Psychology is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
  • (b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

  • (a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us.
  • (b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Notifiable data breach

  • In the event of any unauthorised access or unauthorised disclosure or loss your personal information that is likely to result in serious harm to you or other individuals, Allison Carey-Newman Psychology will investigate and notify you and the Office of the Australian Information commission in accordance with the Privacy Act.

9. Complaints about privacy

  • (a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to Unit 13, The Atrium Tewantin, 91 Poinciana Avenue, Tewantin QLD. 4565. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
  • (b) Upon request you can obtain a copy of the Australian Privacy Principles which describe your rights and how your personal information should be handled.
  • (c) Ultimately, you may wish to lodge a formal complaint about the use of, disclosure, or access to, your personal information, with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW, 2001.

10. Changes to Privacy Policy

  • (a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

11. Website

  • (a) When you visit our website
    When you come to our website (www.acnpsychology.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
  • (b) Cookies
    We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
  • (c) Third party sites
    Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Allison Carey-Newman Psychology is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

 

Unit 13, The Atrium Tewantin,
91 Poinciana Avenue,
Tewantin, QLD 4556
Tel: 0431 941 361